CerboOM Patient Portal Terms of Use

Last Revised: August 10, 2026

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Please review our latest version of our Patient Portal Terms of Use below.

1. Introduction

These Terms of Use (“Terms”) are a legally binding agreement between you (“You,” “Your,” or “Yourself”) and CerboOM, LLC (“CerboOM,” “We,” “Our,” or “Us”). CerboOM provides the patient portal platform (the “Patient Portal”) that Your healthcare provider uses to communicate with You and to make certain health information available to You. References to “Cerbo” or “OptiMantra” in these Terms refer to the applicable product or service offered by CerboOM. These Terms apply to anyone who visits, accesses, or uses the Patient Portal. By accessing or using the Patient Portal, You agree to be bound by these Terms and our Privacy Policy, which is incorporated herein by reference. If You do not agree with any provision of these Terms, You must not access or use the Patient Portal. By using the Patient Portal, You represent that You are at least eighteen (18) years of age or the age of majority in Your jurisdiction. If You are a parent or legal guardian accessing the Patient Portal on behalf of a minor, or if You are an authorized representative accessing the Patient Portal on behalf of another adult patient pursuant to a valid healthcare power of attorney or other legal authorization, these Terms apply to Your use, and You represent that You have the legal authority to act on that individual’s behalf. Your healthcare provider’s use of the Patient Portal is governed by a separate agreement between Your healthcare provider and CerboOM, and Your relationship with Your healthcare provider is governed by that provider’s own terms and policies.

2. The Patient Portal

The Patient Portal is a platform provided by CerboOM that Your healthcare provider uses to communicate with You and to make certain health information available to You. Through the Patient Portal, You may be able to access health records, communicate with Your healthcare provider, request appointments, complete forms, and perform other functions made available by Your healthcare provider. The availability of specific features depends on Your healthcare provider’s configuration and use of the Patient Portal. CerboOM does not provide medical advice, diagnosis, or treatment. The Patient Portal is not a substitute for professional medical care, and You should not disregard or delay seeking medical advice based on information accessed through the Patient Portal. You are responsible for providing accurate and complete information when using the Patient Portal and for promptly updating any information that changes. If You believe any health information displayed in the Patient Portal is inaccurate, You should contact Your healthcare provider directly to request a correction. If You contact Us through the Patient Portal, request assistance, or otherwise submit information, You agree that You will not submit any false, misleading, or unauthorized information. We reserve the right to manage, decline, or remove any inquiry or submission in Our sole discretion.

You are responsible for maintaining the confidentiality of Your account credentials, including Your username and password. You agree not to share Your login credentials with any other person and to notify Your healthcare provider and CerboOM immediately if You believe Your account has been compromised or accessed without authorization. You are responsible for all activity that occurs under Your account. CerboOM is not liable for any loss or damage arising from Your failure to protect Your account credentials.

3. Licenses and Intellectual Property Rights

  1. (a) Patient Portal. We hereby grant you a personal, non-exclusive, non-transferable, non-sublicensable, and non-assignable limited license to access and to use the Patient Portal in the manner in which the Patient Portal was intended to be used and in accordance with the terms of these Terms. We expressly reserve all rights not expressly set forth herein.
  2. (b) Content. You hereby grant CerboOM a non-exclusive, fully-paid, royalty-free, worldwide, and transferable license to use, display, distribute, store, transmit, reproduce, modify, or prepare derivative works of, and otherwise use any content and information that You submit in connection with Your access and use of the Patient Portal (“Content”), solely for the purpose of providing and improving the Patient Portal. You represent and warrant that You own all rights to the Content You share, or alternatively that You have the right to grant Us the license described above. You represent and warrant that Your Content does not infringe on the Intellectual Property Rights, privacy rights, publicity rights, or other legal rights of any third party. Notwithstanding the foregoing, any health information You submit through the Patient Portal may be subject to additional protections under applicable health privacy laws and Your healthcare provider’s privacy practices.
  3. (c) Feedback. If You provide Us with any feedback or suggestions regarding the Patient Portal (“Feedback”), You hereby assign all Intellectual Property Rights associated with such Feedback to Us and agree that We shall have the right to use such Feedback in any manner We deem appropriate. We will treat any Feedback You provide to Us as non-confidential and non-proprietary to You. We have no obligation under any circumstances to compensate You for Feedback. You agree that You will not submit any information or ideas that You consider to be confidential or proprietary, or for which You expect to be compensated.
  4. (d) Intellectual Property Rights. “Intellectual Property Rights” means all worldwide intellectual property rights, including copyrights, trademarks, service marks, trade secrets, know-how, inventions, patents, patent applications, moral rights, and all other proprietary rights, whether registered or unregistered.
  5. (e) Proprietary Rights. All logos, trademarks, button icons, images, text, graphics, and other materials used in connection with the Patient Portal, including any Intellectual Property Rights therein (collectively, “CerboOM IP”), are owned and/or controlled by CerboOM and are protected by applicable intellectual property laws. Unauthorized use, copying, reproduction, modification, republishing, uploading, downloading, posting, transmitting, distributing, duplicating, or any other misuse of CerboOM IP is prohibited.

4. Restrictions

You shall not, directly or indirectly:

  1. (a) copy, scrape, archive, modify, translate, adapt, or otherwise create derivative works of the Patient Portal or any part thereof;
  2. (b) reverse engineer, disassemble, decompile, decode, or otherwise attempt to derive or gain access to the source code of the Patient Portal or any part thereof;
  3. (c) remove, copy, delete, alter, or obscure any trademarks or any copyright used in connection with the Patient Portal;
  4. (d) use the Patient Portal in violation of any law, regulation, or rule;
  5. (e) circumvent, remove, alter, degrade, or thwart any protections of the Patient Portal;
  6. (f) use the Patient Portal for any purpose other than accessing Your own health information and communicating with Your healthcare provider;
  7. (g) take action that imposes or may impose an unreasonable load on the technical infrastructure used to support the Patient Portal;
  8. (h) interfere with or compromise the integrity of the Patient Portal;
    1. (i) use any robot, spider, scraper, crawler, or other automatic device, process, or means to access, index, or mine the Patient Portal;
  9. (j) use the Patient Portal to transmit any material that contains viruses, worms, Trojan horses, or other harmful or malicious code;
  10. (k) use the Patient Portal to collect, harvest, or store personal information of other users without their consent;
  11. (l) access the Patient Portal using means to mask, rotate, spoof, or otherwise obscure Your IP address or identity; or
  12. (m) access the Patient Portal to view or obtain health information of any individual other than Yourself, a minor for whom You are a parent or legal guardian, or an adult patient you are the authorized representative of.

5. Disclaimer, Release, Exclusions, and Limitation of Liability

  1. (a) Disclaimer. TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, THE PATIENT PORTAL IS PROVIDED ON AN “AS IS” AND “AS AVAILABLE” BASIS WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED. CERBO AND ITS SUPPLIERS AND PARTNERS DISCLAIM ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING IMPLIED WARRANTIES OF TITLE, MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, ACCURACY, COMPLETENESS, RELIABILITY, AVAILABILITY, SECURITY, AND NON-INFRINGEMENT. NEITHER CERBO NOR ITS SUPPLIERS OR PARTNERS WARRANT THAT THE PATIENT PORTAL WILL BE UNINTERRUPTED, ERROR-FREE, SECURE, OR FREE OF VIRUSES OR OTHER HARMFUL COMPONENTS. CERBO IS NOT A HEALTHCARE PROVIDER AND DOES NOT PROVIDE MEDICAL ADVICE, DIAGNOSIS, OR TREATMENT. THE PATIENT PORTAL IS A TECHNOLOGY PLATFORM THAT FACILITATES COMMUNICATION BETWEEN YOU AND YOUR HEALTHCARE PROVIDER. YOUR HEALTHCARE PROVIDER IS SOLELY RESPONSIBLE FOR ALL MEDICAL DECISIONS AND THE ACCURACY OF YOUR HEALTH INFORMATION.
  2. (b) Release. To the fullest extent permitted by applicable law, You hereby release and forever discharge CerboOM (and Our officers, employees, agents, successors, and assigns) from, and hereby waive and relinquish, each and every past, present, and future dispute, claim, controversy, demand, right, obligation, liability, action, and cause of action of every kind and nature (including personal injuries, emotional distress, identity theft, death, and property loss and damage), that has arisen or arises directly or indirectly out of, or relates directly or indirectly to the Patient Portal and these Terms. You acknowledge and agree that any claims relating to the medical care or treatment You receive from Your healthcare provider are between You and Your healthcare provider and are not subject to these Terms.
  3. (c) Exclusions and Limitation of Liability. TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, IN NO EVENT WILL CERBO (OR ITS AFFILIATES, CONTRACTORS, EMPLOYEES, AGENTS, THIRD-PARTY PARTNERS, OR SUPPLIERS) BE LIABLE TO YOU FOR ANY SPECIAL, INDIRECT, INCIDENTAL, PUNITIVE, RELIANCE, CONSEQUENTIAL, OR EXEMPLARY DAMAGES OF ANY KIND AND HOWEVER CAUSED, INCLUDING LOST PROFITS, LOST DATA, PERSONAL INJURY, OR PROPERTY DAMAGE, RELATED TO OR RESULTING FROM: (I) YOUR USE OF OR INABILITY TO USE THE PATIENT PORTAL; (II) ANY CONTENT OR INFORMATION OBTAINED FROM OR THROUGH THE PATIENT PORTAL; (III) ANY INTERACTIONS WITH THIRD-PARTY WEBSITES; OR (IV) ANY DELAY, INACCURACY, OR FAILURE IN THE TRANSMISSION OF HEALTH INFORMATION THROUGH THE PATIENT PORTAL, EVEN IF CERBO OR AN AUTHORIZED REPRESENTATIVE HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. YOU AGREE THAT THE LIMITATIONS OF LIABILITY SET FORTH IN THIS SECTION WILL SURVIVE ANY TERMINATION OF THIS AGREEMENT.IN NO EVENT SHALL CERBO’S (OR ITS AFFILIATES’, CONTRACTORS’, EMPLOYEES’, AGENTS’, SUPPLIERS’, OR THIRD-PARTY PARTNERS’) TOTAL LIABILITY TO YOU FOR ALL DAMAGES, LOSSES, AND CAUSES OF ACTION ARISING OUT OF OR RELATING TO THESE TERMS OR YOUR USE OF THE PATIENT PORTAL (WHETHER IN CONTRACT, TORT INCLUDING NEGLIGENCE, WARRANTY, OR OTHERWISE) EXCEED ONE HUNDRED DOLLARS ($100). THIS SECTION 5 WILL SURVIVE THESE TERMS AND YOUR USE OF THE PATIENT PORTAL.

6. Indemnification

You agree to indemnify, defend, and hold harmless CerboOM, its affiliates, and their respective officers, directors, employees, agents, and representatives (collectively, “CerboOM Parties”) from and against any and all losses, liabilities, damages, penalties, fees (including reasonable attorneys’ fees, court costs, and disbursements), costs, and expenses resulting from or arising out of any third-party claim relating to: (i) Your Content; (ii) Your use of, or inability to use, the Patient Portal; (iii) Your breach of these Terms; (iv) Your violation of any law, rule, regulation, or the rights of any third party; or (v) Your willful, grossly negligent, tortious, or criminal acts or omissions (each, a “Claim”). You will cooperate as fully required by Us in the defense of any Claim. CerboOM retains the exclusive right to settle, compromise, and resolve any Claim and reserves the right to assume the exclusive defense and control of any Claim. You will not settle any Claim without Our prior written consent. This Section 6 will survive these Terms and Your use of the Patient Portal.

7. Choice of Law, Dispute Resolution, and Arbitration Agreement

PLEASE NOTE THAT THIS SECTION 7 CONTAINS A BINDING ARBITRATION AGREEMENT AND CLASS ACTION WAIVER. BY AGREEING TO THESE TERMS, YOU AND CerboOM AGREE TO SUBMIT ANY DISPUTES BETWEEN YOU AND CerboOM EXCLUSIVELY TO INDIVIDUAL ARBITRATION AND NOT TO SUE IN COURT, EXCEPT IN THE LIMITED CIRCUMSTANCES DESCRIBED BELOW. PLEASE READ THIS SECTION CAREFULLY, AS IT AFFECTS YOUR RIGHTS.

  1. (a) Governing Law. These Terms are governed by and construed in accordance with the laws of the State of Delaware, without regard to its conflict of law provisions. The United Nations Convention on Contracts for the International Sale of Goods does not apply to these Terms.
  2. (b) Applicability of Arbitration Agreement. Subject to the terms of these Terms, You and CerboOM agree that any dispute, claim, or disagreement arising out of or relating in any way to Your access to or use of the Patient Portal, any communications You receive, any Content, or these Terms, including claims and disputes that arose between You and CerboOM before the effective date of these Terms (each, a “Dispute”), will be resolved by binding arbitration, rather than in court, except that: (i) You and CerboOM may assert claims or seek relief in small claims court if such claims qualify and remain in small claims court; and (ii) You or CerboOM may seek equitable relief in court for infringement or other misuse of intellectual property rights.
  3. (c) Informal Dispute Resolution. You and CerboOM agree that good faith informal efforts to resolve Disputes can result in a prompt, low-cost, and mutually beneficial outcome. Before either party commences arbitration against the other (or initiates an action in small claims court), the parties will personally meet and confer telephonically or via videoconference, in a good faith effort to resolve informally any Dispute (“Informal Dispute Resolution Conference”). The party initiating a Dispute must give notice to the other party in writing of its intent to initiate an Informal Dispute Resolution Conference (“Notice”), which shall occur within forty-five (45) days after the other party receives such Notice, unless an extension is mutually agreed upon. Notice to CerboOM should be sent by email to support@cer.bo or by mail to CerboOM, LLC, 501 Union Street, Suite 545, PMB 41842, Nashville, TN 37219. The Notice must include: (i) Your name, telephone number, mailing address, and email address; (ii) the name, telephone number, mailing address, and email address of Your counsel, if any; and (iii) a description of Your Dispute. Engaging in the Informal Dispute Resolution Conference is a condition precedent that must be fulfilled before commencing arbitration. The statute of limitations and any filing fee deadlines shall be tolled while the parties engage in the Informal Dispute Resolution Conference process.
  4. (d) Waiver of Jury Trial. YOU AND CerboOM HEREBY WAIVE ANY CONSTITUTIONAL AND STATUTORY RIGHTS TO SUE IN COURT AND HAVE A TRIAL IN FRONT OF A JUDGE OR A JURY. You and CerboOM are instead electing that all Disputes shall be resolved by arbitration under this Section 7, except as specified in Section 7(b). There is no judge or jury in arbitration, and court review of an arbitration award is subject to very limited review.
  5. (e) Waiver of Class and Other Non-Individualized Relief. YOU AND CerboOM AGREE THAT EACH MAY BRING CLAIMS AGAINST THE OTHER ONLY ON AN INDIVIDUAL BASIS AND NOT ON A CLASS, REPRESENTATIVE, OR COLLECTIVE BASIS, AND THE PARTIES HEREBY WAIVE ALL RIGHTS TO HAVE ANY DISPUTE BE BROUGHT, HEARD, ADMINISTERED, RESOLVED, OR ARBITRATED ON A CLASS, COLLECTIVE, REPRESENTATIVE, OR MASS ACTION BASIS. ONLY INDIVIDUAL RELIEF IS AVAILABLE, AND DISPUTES OF MORE THAN ONE USER CANNOT BE ARBITRATED OR CONSOLIDATED WITH THOSE OF ANY OTHER USER.
  6. (f) Rules and Forum. This Section 7 evidences a transaction involving interstate commerce, and the Federal Arbitration Act, 9 U.S.C. § 1 et seq., will govern the interpretation and enforcement of this arbitration agreement and any arbitration proceedings. If the Informal Dispute Resolution process does not resolve satisfactorily within sixty (60) days after receipt of Your Notice, either party shall have the right to finally resolve the Dispute through binding arbitration. The arbitration will be administered by the American Arbitration Association (“AAA”), in accordance with the Consumer Arbitration Rules then in effect, except as modified by this Section 7.
  7. (g) Arbitrator. The arbitrator will be either a retired judge or an attorney licensed to practice law in the State of Delaware and will be selected by the parties from the AAA’s roster of consumer dispute arbitrators. If the parties are unable to agree upon an arbitrator within thirty-five (35) days of delivery of the Request, then the AAA will appoint the arbitrator in accordance with the AAA Rules.
  8. (h) Authority of Arbitrator. The arbitrator shall have exclusive authority to resolve any Dispute, including disputes arising out of or related to the interpretation or application of this arbitration agreement, including the enforceability, revocability, scope, or validity of this arbitration agreement or any portion thereof, except that all disputes arising out of or relating to Section 7(e) (Waiver of Class and Other Non-Individualized Relief), including any claim that all or part of Section 7(e) is unenforceable, illegal, void, or voidable, shall be decided by a court of competent jurisdiction and not by an arbitrator. The arbitrator shall issue a written award and statement of decision describing the essential findings and conclusions on which the award is based. The award of the arbitrator is final and binding upon You and CerboOM. Judgment on the arbitration award may be entered in any court having jurisdiction.
    1. (i) Fees. Each party’s obligation to pay any AAA filing fees and costs will be solely as set forth in the applicable AAA Rules.
  9. (j) Confidentiality. You and CerboOM agree that all materials and documents exchanged during the arbitration proceedings shall be kept confidential and shall not be shared with anyone except the parties’ attorneys, accountants, or business advisors, and then subject to the condition that they agree to keep all such materials and documents confidential.
  10. (k) Injunctive Relief. Subject to this arbitration agreement, the arbitrator may award declaratory or injunctive relief only in favor of the individual party seeking relief and only to the extent necessary to provide relief warranted by the party’s individual claim. Notwithstanding anything to the contrary, if a court decides by means of a final decision, not subject to any further appeal, that the limitations of Section 7(e) are invalid or unenforceable as to a particular claim or request for relief, that particular claim or request for relief shall be severed from the arbitration and may be litigated in the state or federal courts located in Delaware. All other Disputes shall be arbitrated or litigated in small claims court.
  11. (l) Batch Arbitration. To increase the efficiency of administration and resolution of arbitrations, You and CerboOM agree that in the event that there are one hundred (100) or more individual arbitration requests of a substantially similar nature filed against CerboOM by or with the assistance of the same law firm, group of law firms, or organizations, within a thirty (30) day period, the AAA shall (i) administer the arbitration demands in batches of 100 requests per batch (plus a final batch consisting of any remaining requests); (ii) appoint one arbitrator for each batch; and (iii) provide for the resolution of each batch as a single consolidated arbitration with one set of filing and administrative fees due per side per batch, one procedural calendar, one hearing (if any), and one final award (“Batch Arbitration”). All parties agree that requests are of a “substantially similar nature” if they arise out of or relate to the same event or factual scenario and raise the same or similar legal issues and seek the same or similar relief. This Batch Arbitration provision shall in no way be interpreted as authorizing a class, collective, or mass arbitration or action of any kind, except as expressly set forth in this provision.
  12. (m) 30-Day Right to Opt Out. You have the right to opt out of the provisions of this arbitration agreement by sending written notice of Your decision to opt out to support@cer.bo or by mail to CerboOM, LLC, 501 Union Street, Suite 545, PMB 41842, Nashville, TN 37219 within thirty (30) days after first becoming subject to this arbitration agreement. Your notice must include Your name and address, the email address You use in connection with the Patient Portal (if any), and an unequivocal statement that You want to opt out of this arbitration agreement. If You opt out, all other parts of these Terms will continue to apply to You.
  13. (n) Exclusive Venue. To the extent the parties are permitted under these Terms to initiate litigation in a court, both You and CerboOM agree that all claims and disputes will be litigated exclusively in the state or federal courts located in Delaware.
  14. (o) Statute of Limitations. TO THE MAXIMUM EXTENT PERMITTED BY LAW, YOU AGREE THAT ANY CLAIM OR CAUSE OF ACTION ARISING OUT OF OR RELATING TO THESE TERMS OR THE PATIENT PORTAL MUST BE FILED WITHIN ONE (1) YEAR AFTER SUCH CLAIM OR CAUSE OF ACTION AROSE, OR BE FOREVER BARRED.
  15. (p) Severability; Survival. If any part of this arbitration agreement is found under applicable law to be invalid or unenforceable, such specific part shall be of no force and effect and shall be severed, and the remainder of this arbitration agreement shall continue in full force and effect. This Section 7 will survive termination of these Terms.

8. Miscellaneous

  1. (a) Severability. If any provision of these Terms is declared or found to be illegal, unenforceable, or invalid, then, to the full extent permitted by law, (i) the provision found to be illegal, unenforceable, or invalid shall be deemed amended and the court having jurisdiction shall be requested to reform such provision to the extent necessary to make it legal, enforceable, and valid while preserving the intents of the parties reflected therein; and (ii) such illegality, unenforceability, or invalidity will not affect or impair the remaining provisions, which shall continue in full force and effect.
  2. (b) Amendments; No Waiver. We may update these Terms from time to time. When changes are made, a new version will be posted and we will update the “Last Revised” date at the top of these Terms. We may also notify You of material changes through the Patient Portal or by email. If You do not agree to any change(s), You agree to stop using the Patient Portal. Your continued use of the Patient Portal after changes are posted constitutes Your acceptance of such change(s). The failure of a party at any time to require performance of any provision hereof shall in no manner affect its right at a later time to enforce the same, unless the same is waived in writing.
  3. (c) No Assignment. You may neither assign this Agreement nor any rights or obligations hereunder, in whole or in part, whether voluntary, by operation of contract, law, or otherwise. Any attempted assignment or transfer in violation of the foregoing will be null and void. We may freely assign or otherwise transfer all or any of its rights, or delegate or otherwise transfer all or any of its obligations or performance, under this Agreement without Your consent. This Agreement is binding upon and inures to the benefit of the parties hereto and their respective permitted successors and assigns.
  4. (d) Term and Termination. These Terms commence on Your first access or use of the Patient Portal and remain in effect until terminated. You may terminate these Terms by ceasing to use the Patient Portal. We may immediately terminate these Terms and Your use of the Patient Portal at any time and for any reason without notice; provided, however, that termination of Your access to the Patient Portal does not affect Your relationship with Your healthcare provider or Your right to access Your health information through other means. Upon termination, all provisions that by their nature should survive will survive, including Sections 3 (Licenses and Intellectual Property Rights), 4 (Restrictions), 5 (Disclaimer, Release, Exclusions, and Limitation of Liability), 6 (Indemnification), and 7 (Choice of Law, Dispute Resolution, and Arbitration Agreement).
  5. (e) Electronic Communications. You consent to receive email communications from Us. You are responsible for providing Us with Your most current email address. If You have provided an invalid email, or such address is not capable of receiving notices, such email notification will nonetheless constitute effective notice.
  6. (f) Modifications to the Patient Portal. We reserve the right to change, suspend, or discontinue the Patient Portal or any part of it at any time, for any reason, with or without notice. We will not be liable to You for the effect that any changes to the Patient Portal may have on You. If the Patient Portal is discontinued, You should contact Your healthcare provider regarding alternative means to access Your health information.
  7. (g) Third-Party Websites and Services. The Patient Portal may include links to other websites, platforms, or services (“Third-Party Websites”). CerboOM does not own, control, or endorse Third-Party Websites and makes no express or implied warranties with regard to the information, material, products, or services that are contained on or accessible through Third-Party Websites. Access and use of Third-Party Websites is solely at Your own risk, and We encourage You to carefully review the terms of use and privacy policy of each Third-Party Website.
  8. (h) Privacy; Protected Health Information. Our collection, use, and disclosure of Personal Information in connection with the Patient Portal is described in our Privacy Policy, available at cer.bo and optimantra.com. By using the Patient Portal, You acknowledge that You have read and understood our Privacy Policy. You understand and acknowledge that the Patient Portal is used to transmit protected health information (“PHI”) as defined under the Health Insurance Portability and Accountability Act (“HIPAA”) and applicable state health privacy laws. Your PHI accessed through the Patient Portal is subject to Your healthcare provider’s Notice of Privacy Practices. CerboOM acts as a business associate of Your healthcare provider with respect to PHI and is contractually obligated to protect PHI in accordance with applicable law.
    1. (i) Entire Agreement. These Terms, together with the Privacy Policy, constitute the entire agreement between You and CerboOM with respect to Your use of the Patient Portal and supersede all prior or contemporaneous communications and proposals, whether oral or written, with respect to the Patient Portal. These Terms do not govern Your relationship with Your healthcare provider or any agreements You may have with Your healthcare provider regarding Your medical care or the use of Your health information.
  9. (j) Accessibility. CerboOM is committed to making the Patient Portal accessible to individuals with disabilities in accordance with applicable law, including the Americans with Disabilities Act ("ADA") and Section 504 of the Rehabilitation Act. We strive to conform to the Web Content Accessibility Guidelines (WCAG) 2.1, Level AA. If You experience difficulty accessing or using any feature of the Patient Portal due to a disability, please contact us at support@cer.bo. We will make reasonable efforts to provide You with an accessible alternative means of obtaining the information or completing the action You are attempting.
  10. (k) Contact CerboOM. If you have any questions or comments concerning these Terms or the Patient Portal, please contact Us by email at support@cer.bo (for Cerbo products) or support@optimantrainc.zendesk.com (for OptiMantra products), or by mail to: CerboOM, LLC, 501 Union Street, Suite 545, PMB 41842, Nashville, TN 37219. For questions about Your health information or medical care, please contact Your healthcare provider directly.

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