Meet Madison Lepore, MSN, APRN
Madison began her career in the Medical and Pediatric Intensive Care Units, where she honed her skills in managing critically ill patients and developed a deep commitment to delivering compassionate, evidence-based care. After earning her master’s as a Nurse Practitioner, she achieved her dream of joining Redox Medical Group.
Eager to deepen her impact, Madison pursued advanced training in Cellular Medicine at the renowned SSRP Institute, learning directly from Dr. William Seeds. Now, as a key member of the Redox Team, Madison plays a central role in Redox’s continued growth and evolution, guiding patients on their wellness journeys with a rare blend of clinical expertise, operational insight, and empathy.
About Redox Medical Group
Redox Medical Group is a is a hybrid integrative medicine practice, offering both telehealth and in-person appointments through its Beverly Hills, CA location. The practice also maintains an office in Madison, OH, which serves as a home base for the team. While much of the care is delivered virtually, patients can also be seen in person when needed. Led by Dr. William Seeds and a growing team of new practitioners, the practice is expanding rapidly and required a system capable of keeping pace.
Before switching to OptiMantra, Redox managed charting, labs, faxes, and scheduling manually across several disconnected systems. While this approach worked in the early stages, the practice’s rapid growth made it clear that a more integrated, secure, and scalable solution was needed to streamline care delivery.
The Challenge
Redox Medical was facing growing pains that are familiar to many modern practices:
- Fragmented workflows: Scheduling, charting, lab orders, and faxing all happened in separate systems.
- Manual Reconciliation: Providers had to manually toggle across multiple platforms throughout the day to get a comprehensive view of the patient.
- Confidentiality concerns: As volume increased, so did the pressure to implement better patient privacy and documentation standards.
“None of our systems communicated with one another,” said Madison. “Truly we just wanted a one-stop shop, making it easier for us and ultimately having a positive result for the patient as well and it gave the patient a way to have more access to their medical records if they wanted”.
The Solution: OptiMantra’s All-in-One Platform
OptiMantra offered everything Redox Medical needed—and more.
“Optimantra being a trusted source of the SSRP was a big highlight - but then, once we learned about all the little features it had, it really did check all of our boxes,” Madison shared, “The two way texting, being able to open the chart from the schedule and not having to use another platform to do so, just every little thing Optimantra featured, it truly felt like a gift to us and we would get so excited when we would find a new feature!”
Key Features Redox Medical Relies On:
- Patient-friendly scheduling and reminders: Reduced late cancellations and no-shows with automated appointment reminders.
- Integrated charting and labs: Streamlined clinical workflows with fewer errors and faster documentation.
- Time zone–sensitive scheduling: Helped a distributed team better serve patients across different locations.
- Service-specific pricing and protocols: Enabled easy navigation of diverse service lines within a single system.
- Inventory and product tracking: Leveraging the inventory module for supplement sales and operational efficiency.
- Billing and financial accountability: Improved transparency and consistency, leading to fewer billing errors and better patient compliance with payment policies.
The Results
The shift to OptiMantra has created positive momentum at Redox Medical—both operationally and clinically.
“I do think Optimantra helps to hold more accountability with everyone, including the patient, to get orders paid and documented correctly,” Madison said. “Making sure the patient is being charged the correct service or correct inventory item then making sure the patient is cancelling their appointment within 3 business days and if not, charging them the no-show fee. We do think it has helped make things more consistent across the board.”
Advice to Other Practices
“Make the switch—you won’t regret it,” Madison encourages. “The platform is user-friendly, and the support team is fantastic. What really stands out is that your feedback matters. OptiMantra listens to its customers and actually considers your ideas when making updates.”
In Her Words:
“Incredible, satisfying, exciting—we can’t wait to continue growing with the system.”
