Appointment Attendance & Cancellation Policy

To provide timely, high-quality care for all patients, we ask that you review and respect the following appointment policies:

Appointment Changes & Cancellations

• Appointments must be cancelled or rescheduled at least 48 business hours in advance.
• Cancellations made with less than 48 business hours’ notice, no-shows, or arriving more than 15 minutes late may result in a late cancellation or no-show fee.
• Fees are charged to the card on file and are not billable to insurance.

Late Arrivals

• Patients arriving more than 15 minutes late may need to be rescheduled to ensure fairness to other patients.
• Repeated late arrivals may result in prepayment requirements for future appointments or limited scheduling availability.

No-Shows & Repeated Missed Appointments

• Two or more no-shows or late cancellations within a 12-month period may require:
– Prepayment in full to schedule future appointments
– Same-day appointment scheduling only
– Or dismissal from the practice at the provider’s discretion

Required Forms & Pre-Visit Requirements

• All intake forms, consents, and required questionnaires must be completed prior to your appointment time.
• Appointments cannot proceed if forms are incomplete.
• Patients who arrive without completed forms will be rescheduled and may be subject to a rescheduling fee.

Payment & Card on File

• A valid card on file is required for all patients to cover applicable fees.
• By booking an appointment, you authorize Proficient Health & Wellness to charge applicable late cancellation, no-show, or rescheduling fees if policy requirements are not met.

Acknowledgement

We value your time and are committed to providing attentive, unrushed care. These policies allow us to respect both our providers’ time and the needs of other patients.

Thank you for your understanding and cooperation.