We are not accepting new patient appointments until December 2024 or January 2025.
Please do not book at this time.
If you would like to be put on a patient waitlist, plesase email [email protected] and we will notify of our official opening. Please keep checking our website, www.phoenixmedhealthpllc.com, for regular updates.
Disclaimer: This is a telemedicine practice for urgent care and medical weight loss. This is not a primary care practice that does chronic disease management at this time. This practice is DPC or concierge practice that does not accept insurance and the patient will be responsible for any medical services rendered.
The medical fees for each visit must be paid at the time of the appointment and you will need to have a form of payment at the time of booking but you will not be charged until the appointment is complete. You can cancel within 24-48 hrs prior to your appointment but if you do not cancel within 24-48 hours or do not answer or join the phone or visit over 5-10 minutes, you will charged a $25 no show/late/cancellation fee. If your form of payment is declined, you will be charged any additional $50 fee and if you do not pay the invoice sent within 24 hours, you will be discharged from the practice if payment arrangements are not made within 24-48 hours and your outstanding bill is not paid within 1 week.
If the provider orders any labs, you will be notified of the additional cost for any labs at the time of the appointment and you will receive a lab requistion form. Your form of payment will be charged for the visit, medications/prescriptions, and labs at the time of the visit. You will receive a receipt or superbill at the time of the encounter or visit.
Urgent Care Appointments:
The urgent care visits are 15-30 minutes in duration. Due to the limitations of telemedicine, you can only book appointments for the following medical conditions: upper respiratory infections (colds, acute bronchitis), pharyngitis (sore throat), sinus infections, COVID infection, urinary tract or bladder infections, or headaches.
You can NOT book any appointments for the any of the following serious medical conditions: chest pain, shortness of breath, stroke-like symptoms (e.g. trouble speaking, trouble swallowing, visual changes, or weakness or paralysis on one side of the body or face), bleeding, cuts or abrasions that need First-Aid or suturing, wounds that need wound care, head injuries, or severe abdominal pain.
If you book an appointment for any of these serious, potentially fatal medical conditions, you will be directed to seek medical attention with a provider where you can have a face-to face encounter like urgent care or emergency room and your appointment will be cancelled.
All consent and intake forms MUST be filled out 24 hours prior to the appointment. If it is a same day appointment, all forms must be filled out at least 1 hour prior to the visit.
Medical Weight Loss Appointments:
The medical weight loss visits are 30 minutes initially and 20 minutes for follow-up visits. All consent and intake forms must be filled out at least 24 hours prior to the visit. If you book a medical weight loss visit, you can cancel within 24-48 hours. However, if you cancel less than 24-48 hours or the same day or your appointment 5-10 minutes late, you will incur a $50 no show/late/cancellation fee. No exceptions.
At the end of the initial and follow up appointments, you will receive an after visit summary that will outline the diagnosis, plan of care or treatment plan, any prescriptions or labs ordered, and any follow up instructions.
Prescriptions for GLP-1 agonists like terazipatide (Zepbound) and semaglutide (Wegovy) are electronically prescribed to either Empower or Southend pharmacy and the prescriptions are shipped to the patients directly within 3-5 days to the preferred mailing address on file. You will pay for the manufacturer cost of the medication and refills will be available upon request. Each time a refill is requested, you will be billed for the prescription on the form of payment provided. You will receive a tracking email or text message once the prescription is shipped.
If you have any questions or issues regarding the shipping of the prescription, please contact the pharmacy directly.
The contact information for the pharmacies are:
Empower Pharmacy
7601 North Sam Houston Pkwy W Ste 100, Houston, TX 77064
(877) 562-8577
Hours: 7:30 am to 7:30 pm CST Monday to Friday (closed Saturday and Sunday)
Empower Pharmacy is a 503A pharmacy
Prescriptions are shipped via UPS overnight or 2nd day registered shipping.
Empower Pharmacy provides:
Semaglutide with B12
Tirazepatide with niacinamide
Southend Pharmacy
415 Westheimer Rd #103, Houston, TX 77006
(855) 414-5356
Hours: 9 am to 5:30 pm CST Monday to Friday (closed Saturday and Sunday)
Injectable prescriptions are shipped in 3-5 days to the preferred mailing address while sublingual compounded GLP-1 agonists are shipped within 8 days
Southend Pharmacy provides:
semaglutide with B6
tirazepatide with B6
These injectable kits come with syringes and alcohol swabs with the medication.
Southend Pharmacy also provides sublingual GLP-1 agonists compounded with B12 as a non-injecion option. The shipping time is longer (up to 8 days) for sublingual.
Southend Pharmacy is a 503A pharmacy, a traditional compounding pharmacy that prepars medications based on specific patient prescriptions.
Frequently Asked Questions:
What is a 503 A pharmacy?
Licensing
503A pharmacies are licensed facilities staffed by licensed pharmacists with additional compounding training.
Dispensing
503A pharmacies can only dispense medications for home use. They can sell medications with or without a prescription, depending on local laws.
Bulk substances
All bulk substances used in compounding must be made at an FDA-registered facility and come with a valid Certificate of Analysis (COA).
Compounding
Pharmacists compound medications in small batches for individual patients, local medical centers, and other facilities. They may isolate active ingredients and stabilize them with inactive components that the patient can tolerate.
Compliance
503A pharmacies must comply with:
Current Good Manufacturing Practices (cGMPs)
The United States Pharmacopeia (USP)
State boards of pharmacy regulations
What is the best use by date?
The best use by date (BUD) is the recommended date or time frame when a medication or food is at its best quality per the FDA.
The best use by date (BUD) for Southend Pharmacy is 84 days so 3-month and 1-month shipments are available. The BUD for Empower is 28 days from when used or the BUD whichever is first.
What are the shipping costs?
The shipping cost is $30 per prescription at Southend Pharmacy.
The shipping cost for Empower Pharmacy is
The price of the medication will include any shipping costs.
If you have any questions or concerns after your visit, you can communicate through the patient portal to maintain and protect your privacy. You can also call the office and leave a message.
Any labs will be discussed at the visit or upcoming visits. If there are any abnormal labs that require medical attention, you will be notified by the provider directly or the staff with the provider's approval. The provider may also address lab results through the portal.
This practice is licensed in following states which include: California, Washington, Oregon, Arizona, Nevada, Idaho, Montana, New York, Texas, Georgia, Florida, Ohio, Virginia, North Carolina. In order to receive telemedicine services, you must reside and be in the state of residency at the time of the appointment.
This is a 20 minute video or audio (phone) visit with a licensed, board certified physician regarding a non-life threatening, non-chronic medical issue for an adult patient (age 18 or older) such as uncomplicated urinary tract infection, upper respiratory infection, sore throat, sinus and ear infections, skin infections (cellulitis), eye infections such as pink eye, or rashes. This does not include the cost of labs or medications.
This is a 30 minute video or audio (phone) visit with a licensed, board certified physician regarding a non-life threatening, non-chronic medical issue for an adult patient (age 18 or older) such as uncomplicated urinary tract infection, upper respiratory infection, sore throat, sinus and ear infections, skin infections (cellulitis), eye infections such as pink eye, or rashes. This does not include the cost of medication or labs
This is a 20 minute video or audio (phone) visit with a licensed, board-certified physician for follow up visit for medical weight loss. This visit usually includes lab interpretion and discussion, discussion of medication side effects and dosing, and tips for sustained weight loss with diet and exercise. This does not include the cost of medications or labs.
The initial medical weight loss consultation is a 30 minute video or audio (phone) visit with a licensed, board certified physician in your state to review your medical history and discuss the individualized weight loss program for you. This does not include the cost of medication or labs.