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Booking Policy

When booking online, you will be asked to pre pay for your visit. By booking, you acknowledge and agree to our Cancellation and Refund Policies outlined below.


Cancellation Policy

  • Appointments changed or canceled with less than 2 business days’ notice will be charged 100% of the scheduled visit.

  • Please note: our clinic is closed on weekends and statutory holidays, which do not count as business days.

  • A credit card will be securely held on file and charged for any appointment changes or cancellations that do not meet the 48?hour business day requirement.

  • You will receive an email notification prior to any charges being processed.

  • Any other charges to your credit card will only be made with your explicit authorization.


Refund Policy – Consultations

  • Appointments canceled with at least 2 business days’ notice may be refunded, minus a $50 administrative fee.

  • Appointments canceled with less than 2 business days’ notice are non refundable, except under special approval.

  • Once a claim has been submitted to an insurance provider, refunds cannot be issued.

  • Certain consultations (e.g., hormone therapy) are non refundable.

  • All refunds are subject to approval.


For any questions, please contact us at [email protected] or 613?829?7100.


New Patient Appointments

Please note: the Naturopathic Initial Part I is the first appointment that new patients should book. This is followed by the Naturopathic Initial Part II.

Health and Hormone Initial Package (New Clients) - In Person 75 Min $ 898.00
What's Included:
Step 1 - Consultation with a Naturopathic Doctor Part 1 (60-75mins)
Step 2 - Hormone Blood Work (Covered under OHIP)
Step 3 - Consultation with our Nurse Practitioner and Prescription (30mins)
Step 4 - Consultation with a Naturopathic Doctor Part 2 (45mins)
ND consult covered by most extended insurance plans.

Quebec Resident Additional Fees for Ontario NP Requisitions:
Residents outside of Ontario are responsible to pay additional lab fees. Each lab location has their own administration fee that is paid to directly to them that varies dramatically. We suggest clarifying those fees directly with the lab location of your choice. We recommend using Dynacare as their fees tend to be lower. For Quebec residents you may be eligible for an RAMQ refund for a portion of this fee. Please ask at the lab that you are having your lab work at. Please note that this reimbursement may take up to 50 days.  For more information: Request a reimbursement q1r2 | Régie de l’assurance maladie du Québec (RAMQ).

Please note that your fees pay for OHIP covered blood work and consults but DO NOT cover the cost of any supplements or bio-identical hormones.
Health and Hormone Initial Package (New Clients) - Telephone 75 Min $ 898.00
What's Included:
Step 1 - Consultation with a Naturopathic Doctor Part 1 (60-75mins)
Step 2 - Hormone Blood Work (Covered under OHIP)
Step 3 - Consultation with our Nurse Practitioner and Prescription (30mins)
Step 4 - Consultation with a Naturopathic Doctor Part 2 (45mins)
ND consult covered by most extended insurance plans.

Quebec Resident Additional Fees for Ontario NP Requisitions:
Residents outside of Ontario are responsible to pay additional lab fees. Each lab location has their own administration fee that is paid to directly to them that varies dramatically. We suggest clarifying those fees directly with the lab location of your choice. We recommend using Dynacare as their fees tend to be lower. For Quebec residents you may be eligible for an RAMQ refund for a portion of this fee. Please ask at the lab that you are having your lab work at. Please note that this reimbursement may take up to 50 days.  For more information: Request a reimbursement q1r2 | Régie de l’assurance maladie du Québec (RAMQ).

Please note that your fees pay for OHIP covered blood work and consults but DO NOT cover the cost of any supplements or bio-identical hormones.
Health and Hormone Initial Package (New Clients) - Virtual 75 Min $ 898.00
What's Included:
Step 1 - Consultation with a Naturopathic Doctor Part 1
Step 2 - Hormone Blood Work (Covered under OHIP).
Step 3 - Consultation with our Nurse Practitioner and Prescription
Step 4 - Consultation with a Naturopathic Doctor Part 2
ND consult covered by most extended insurance plans.

Quebec Resident Additional Fees for Ontario NP Requisitions:
Residents outside of Ontario are responsible to pay additional lab fees. Each lab location has their own administration fee that is paid to directly to them that varies dramatically. We suggest clarifying those fees directly with the lab location of your choice. We recommend using Dynacare as their fees tend to be lower. For Quebec residents you may be eligible for an RAMQ refund for a portion of this fee. Please ask at the lab that you are having your lab work at. Please note that this reimbursement may take up to 50 days.  For more information: Request a reimbursement q1r2 | Régie de l’assurance maladie du Québec (RAMQ).

Please note that your fees pay for OHIP covered blood work and consults but DO NOT cover the cost of any supplements or bio-identical hormones.

OptiMantra, Inc. All Rights Reserved.

[email protected]