***** WE ONLY SERVICE ONLY THE FOLLOWING STATES : TEXAS, CALIFORNIA, DC, MARYLAND, NEW HAMPSHIRE, NEW JERSEY, PENNSYLVANIA, VERMONT, CONNECTICUT******
***CREDIT CARD ON FILE IS REQUIRED FOR ALL APPOINTMENTS***
***We typically have unpublished availability, if unable to find a convenient time, give us a call for SAME DAY or other appointment availability***
HealthconnectMD Terms of Service Effective Date: 07/20/2025
Last Updated: 07/20/2025
Welcome to HealthconnectMD (“we,” “our,” “us”). These Terms of Service (“Terms”) govern your access to and use of our telehealth services, website, mobile application, and related services (collectively, the “Services”).
By using our Services, you agree to these Terms. If you do not agree, please do not use our Services.
1. Eligibility
• You must be at least 18 years old or the legal age in your state to use HealthconnectMD Services.
• If you are under 18, a parent or legal guardian must consent to your use of telehealth services.
• You must be located in a state where HealthconnectMD and its providers are licensed to practice.
2. Telehealth Services
• HealthconnectMD provides non-emergency medical services via telehealth.
• Our providers may diagnose, treat, and prescribe medications where permitted by law.
• We do NOT prescribe controlled substances, narcotics, or DEA Schedule drugs.
• If you require emergency care, call 911 or go to the nearest emergency room.
3. Consent for Telehealth
By using our services, you agree to receive healthcare services via telehealth, which may include video, audio, or digital communication.
• You understand the risks, benefits, and limitations of telehealth.
• Telehealth services may not be as comprehensive as in-person care.
• Your provider may refer you for in-person care if clinically necessary.
4. Fees & Payment
• HealthconnectMD offers both cash-pay service and insurance billing
• Insurance billing is strictly ONLY for the insurances we are on network with. If unsure if we are on network with your insurance, please call us at (866) 209-9185
• Credit card on file is required to book an appointment for all patients regardless of payor source.
• All cash pay fees, insurance copays and deductible are automatically charged once an appointment starts.
• Payments are processed through secure third-party processors.
• Fees are non-refundable once a visit has reached its appointment time, or a consultation begins regardless of whether it is text or video appointment, or patient attends or not.
5. Prescriptions
• Prescriptions are issued at the provider’s discretion and only if clinically appropriate.
• You may choose any pharmacy to fill your prescription.
• Some medications cannot be prescribed via telehealth under federal or state law.
6. Privacy & Security
• HealthconnectMD complies with the Health Insurance Portability and Accountability Act (HIPAA) and state telemedicine regulations.
• Your information is stored and transmitted using secure, encrypted systems. • Please review our Privacy Policy for more details.
7. No Medical Emergency Services
Our services are NOT for medical emergencies. If you experience chest pain, severe bleeding, suicidal thoughts, or other urgent conditions, call 911 or seek emergency care immediately.
8. Technology Requirements
• You are responsible for maintaining a device with internet access, camera, and microphone.
• HealthconnectMD is not responsible for service interruptions due to your device or network issues.
9. User Responsibilities
• Provide accurate, current, and complete information during registration and visits.
• Do not share your login credentials with others.
• Misuse of services, fraudulent activity, or abusive behavior may result in account termination.
10. State-Specific Telemedicine Laws
HealthconnectMD complies with state-specific telemedicine regulations.
• Texas: Requires informed consent before telehealth.
• California: Consent must be documented prior to service.
• Florida & New York: Telehealth services follow state-specific prescribing and documentation rules. (If you are in another state, local telemedicine regulations apply.)
11. Disclaimer of Warranties
• HealthconnectMD provides services “AS IS” without warranties of any kind.
• We do not guarantee availability, accuracy, or fitness for a particular purpose.
12. Limitation of Liability
• HealthconnectMD is not liable for any damages resulting from the use or inability to use our services.
• This includes but is not limited to, technical failures, provider availability, or treatment outcomes.
13. Governing Law
These Terms are governed by the laws of the State of Texas, without regard to conflict of law principles.
14. Changes to Terms
HealthconnectMD may update these Terms at any time. Continued use of our services constitutes acceptance of changes.
Contact Us
HealthconnectMD
920 W Court St #100 Seguin, TX 78155
Email:
[email protected]