Welcome to Medella Collective
Where modern care meets real connection.
Thank you for choosing Medella Collective for your health and wellness needs.
Whether you’re booking a telehealth sick visit, a physical therapy session, or a wellness service, our goal is to make your experience easy, personal, and effective from start to finish.
Need to be seen fast?
Calling or texting is the best way to find the most up-to-date openings — especially for same-day or next-day telehealth sick visits.
Call/Text: 817-697-7982
Payment & Booking Policy
To reserve your appointment time, a non-refundable $10 deposit is required for all new patient visits and all patients must have a card on file.
Deposits are paid by debit or credit card and must be completed before you are seen.
Your deposit is applied toward your first visit and helps us hold dedicated time for your care.
All appointments must be scheduled in advance.
Intake forms must be completed prior to your visit to confirm your spot.
After booking, you’ll receive two separate emails:
1. Your intake and consent forms
2. Your invoice to pay the $10 deposit
Please complete both promptly — your appointment will not be held without these completed steps.
* If these emails are not in your inbox, please check your spam or junk folder — sometimes our messages get filtered there.
Cancellation & Refund Policy
We respect your time — and that of every patient we serve. To keep scheduling fair and flexible:
Cancellations made within 24 hours of your appointment will be charged a 50% late-cancel fee.
No-shows will be charged the full appointment fee.
We appreciate your understanding as this helps us maintain timely access for those in need of care.
Questions or Changes?
Our team is happy to help with booking, rescheduling, or any policy questions.
Call/Text: 817-697-7982
We’re honored to care for you — and we look forward to helping you feel your best.
Healing starts here.